Service Advisor

  • Job Type: Full Time
  • Category: Automotive Service Advisor,Service Advisor
  • Published: 03-28-2026
  • Salary: 42000 - 100000 Per Year
  • Job Location: Auburn, California, United States
Job Description:

About Auburn Honda

Auburn Honda is part of the Victory Automotive Group, a family-owned and operated company since 1997 with over 50 locations across the United States. We are dedicated to providing excellent opportunities for employees and exceptional service to our customers. We strive to create an informative, professional, and pleasant experience for all.

Job Details

  • Salary: From $42,000 to $100,000 per year
  • Job Type: Full-Time
  • Location: Auburn, CA 95603

Position Overview

The Service Advisor serves as the main point of communication between customers and the service technicians. This role involves coordinating service and repair activities, managing customer expectations, and ensuring the highest level of customer satisfaction.

Key Responsibilities

  • Schedule service appointments in person or by phone with accurate problem diagnosis
  • Follow up on repair status and inform customers if delays occur
  • Obtain customer authorization for revised repair estimates
  • Recommend repairs and set realistic expectations for service delivery
  • Ensure all repairs pass quality control and road tests
  • Stay current on vehicle operations, warranties, service campaigns, and regulations
  • Meet or exceed service level targets
  • Complete documentation in compliance with regulations and standards
  • Enforce safety policies and procedures
  • Attend staff meetings, training, and educational programs
  • Perform additional duties as assigned

Work Environment

This role requires working in a fast-paced, team-oriented environment with a professional demeanor and positive attitude.

Job Requirements:

Qualifications

  • High school diploma or GED
  • At least one year of dealer-level or large facility experience preferred
  • Valid, unrestricted driver’s license with a clean driving record
  • Strong customer service and safety focus
  • Basic computer and internet skills
  • Excellent communication skills
  • Professional appearance and dependable work ethic
  • Ability to understand written instructions
  • Physical ability to bend, kneel, squat, stand, and lift heavy objects as required

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

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